[Celltrion] Korean Premium Stem Cell Skin Care Bio Guard Set 7 Types

Delivery and return policy

We have a 7-day returns policy, which means you have 7 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused or unworn, with tags, and in the original packaging. You will also need to prove a receipt or proof of purchase from Shin such as [Invoice, message, document...].

If your return is accepted, we will send you a return tracking number as well as instructions on how and where to send your package. Items returned to us without going through the review process will not be accepted for a refund of any kind.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the problem and fix it. And proceed with the return process by contacting the Consulting Hotline or Email.

Exceptions/non-returnable items

Some types of items cannot be returned, such as perishables (such as food...), custom products (such as special orders or personalized items), and merchandise personal care (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Refund

We will notify you once we receive and inspect your return and let you know whether a refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Keep in mind that it may take some time for the bank or credit card company to process and send the refund.

Note

Please note that returns will need to be sent to the address specified by the consultant. Shin's warehouse address or headquarters address is considered valid. If more than 7 working days have passed since receiving the goods, Shin will not accept returns of any kind.

Contact us at address

Email: janjin1210@gmail.com